Terms and Conditions

By using this site and by placing an order here at padyaks.com, you agree to our Terms and Conditions. Padyaks reserves the right to change our balikbayan box pickup schedule at any time without notice or reason.

Balikbayan Boxes

A balikbayan box is generally a “care package” shipped by an individual to someone in the Philippines. We make available, at cost, empty boxes from LIPS for this purpose. Empty boxes obtained elsewhere must meet certain size and construction criteria to (1) be accepted by us and/or LIPS for shipment to the Philippines and (2) qualify for our listed shipping rates. As an agent for LIPS, we must abide by certain rules placed on us by LIPS regarding package dimensions. We gladly accept most boxes from balikbayan shipping competitors, as their boxes are usually similar in dimensions to the standard LIPS box. We will calculate higher rates for larger and irregular-sized parcels. For more specific information on this, see our page: Shipping Rates – Balikbayan Boxes.

Once we have communicated with you to arrange a date and approximate time to pick up your balikbayan box, we will do our best to meet our scheduling commitments. However, because of the distances we travel per trip (sometimes over 1,000 miles), there can be circumstances where we will run behind schedule. Weather, traffic, road construction and providing extra assistance to another customer have been known to unexpectedly add to our travel times. For this reason, it is imperative we have a phone number through which we can communicate with you, either by voice or text messages, in order to keep you informed of our estimated time of arrival.

Once we accept a parcel from you, we will make every effort to deliver it within 5 days to the LIPS warehouse and shipping dock in Elk Grove Village, Illinois. There, LIPS ships containers to the Philippines every week or every other week, depending upon seasonal shipping demands. While most boxes shipped recently are arriving in the Philippines within 12 to 14 weeks from the date the container has departed from the Elk Grove facility, there can be no guarantees of delivery times. Multiple issues can impact international cargo shipments.  For more details, go to our page: Frequently Asked Questions About Balikbayan Boxes.

Each box shipped is insured through LIPS at an industry-standard value of $200. This amount would be paid, per box, to the sender in the rare event that box cannot be delivered, because it has been lost or stolen. Items packed within a box are not insured and are considered to be sent “at risk.” For a list of items you can or MUST NOT send, visit our page: Frequently Asked Questions About Balikbayan Boxes. By placing bar codes on each parcel and by using a sophisticated tracking system, LIPS makes every effort possible to deliver your “care package” securely and in a reasonable amount of time.

How to Reach Us

Again, if you have any questions or concerns about your balikbayan shipment, please email us at customerservice@padyaks.com or call us at 1-877-PADYAKS (1-877-723-9257) and leave a detailed message.